FAQ
Find answers to our most frequently asked questions here.
Don't see your question? Contact us on the contact page!
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Payment
We accept the following payment options:
Visa, Mastercard, American Express, Apple Pay, Bancontact, Ideal, Klarna, Google Pay, Maestro, Shop Pay, Union Pay and Paradox giftcards.
Delivery
All our items are shipped with a track&Trace label so you are always up to date about your order.
We ship our items from the UK, USA and EU depending on articles so we always have the best quality for our customers.
The delivery times vary depending on what distribution center the items get send from, this means it can take 7-30 days in extreme cases.
For any questions regarding your order contact us via e-mail or our socials!
Delivery costs
Our delivery costs are divided into categories:
Orders from 0-149: costs 14,95
Orders from 149-249: costs 9,95
Orders up from 249: Free Delivery
Returns and damaged goods
In case of a damaged product or a manufacturing error, Paradox offers a free reprint or a refund when notified within 30 days.
Contact us via e-mail when anything is wrong with your order, we will provide you with the necessities.
Orders of a wrong size/color etc. will not be accepted as eligible for refund, please make sure you check your orders thoroughly.
Products and Stock
All our items only show the in-stock variants, if you would like to now when an item is restocked you can always contact us, usually it shouldn't take longer than 7 days.
For every item we carefully select the best materials such as cotton and recycled polyester to support sustainability and the environment.
EU Information:
Age restrictions: For adults
EU Warranty: 2 years
Other compliance information: Meets the flammability, lead, cadmium, bisphenols and phthalates level requirements.
In compliance with the General Product Safety Regulation (GPSR), Paradox Official ensures that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please contact us at contact@paradoxofficial.nl or write to us via Socials.
Care Instructions
Do not dryclean; Iron, steam or dry: low heat; Do not tumble dry; Do not bleach; Machine wash: cold (max 30C or 90F).
Fit/Size
All items are designed to have a relaxed fit, if you want a oversized look go one size up from your regular sizing (only when a product doesn't specify OVERSIZED).
All items use the US sizing tables meaning if you are in the EU get one size bigger than you would usually get.
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